Five Minute Airport Challenge
Do you think you’ve got what it takes to keep an airport running smoothly? Well, here’s your chance to find out.
Select a scenario and as the KPIs go from Green to Amber, see if you can make the right decisions and keep things on track.
Can you ‘Manage the Amber’?
Security
You can't compromise here - above all else you have a responsibility to keep everyone safe!
Employee Morale
As in all workplaces, employee morale has an impact on absenteeism and productivity. It's not just the passengers that matter when you're making decisions.
Passenger Experience
Airports are investing more and more to attract and retain passengers. Adding stress and delay to passenger journeys will only undermine this.
On-time Performance
Delays cost time and money. It's a critical measure of how effective an airport is. And failure here will have a knock-on effect on many other KPIs.
PR
No-one wants to make front page headlines. But, with social media, the risk is higher than ever. The fall-out from a poor decision could be seen by thousands in a matter of minutes.
Retail
Retail provides critical income and is an important part of the passenger experience - so you need to be mindful of how your decisions might impact this.
Environmental
Concerns over pollution are never far from an airport's agenda. Whether it's aircraft noise, air quality or waste it can't be ignored when making operational decisions.